CeltPath Voyages Privacy Policy
CeltPath Voyages is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or use our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on our online platform includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, phone number, and demographic information, that you voluntarily give to us when you register with our site or when you choose to participate in various activities related to our service, such as making a reservation, purchasing tickets, or entering a competition.
- Contact Information: Name, address, email address, telephone number.
- Booking Details: Travel dates, destination, passenger names, seat preferences, special assistance requirements.
- Payment Information: Credit card details, billing address (these are processed securely by our payment gateway providers and we do not store sensitive payment card information on our servers).
- Identification: For certain services or legal requirements, we may collect passport or ID details.
Derivative Data
Information our servers automatically collect when you access our site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the site.
Data From Surveys and Promotions
Information you provide when you voluntarily complete customer surveys, provide feedback, and participate in marketing promotions or contests.
How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via our online platform to:
- Process your bus travel, guided tour, and group travel bookings and reservations.
- Issue tickets and confirmations for services.
- Provide customer support and respond to your inquiries.
- Communicate with you about updates, changes, or cancellations related to your travel.
- Send you promotional offers, newsletters, and marketing communications (with your consent).
- Improve our website, services, and overall customer experience.
- Conduct analytics, research, and statistical analysis to understand user behavior.
- Comply with legal obligations and regulations.
- Facilitate corporate travel arrangements as requested.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Partners
We may share your information with our business partners to offer you certain products, services, or promotions.
Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Your Data Protection Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You have the right to withdraw your consent at any time where CeltPath Voyages relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact details provided below.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page, so please review it frequently.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
CeltPath Voyages
2847 O'Connell Street, Suite 5B
Dublin, Leinster, D01 F5P2
Ireland